Complete Care Plan™
Complete Care is a comprehensive services model providing remote monitoring and proactive management of the I.T. environment. Remote monitoring allows us to see problems on your network before they degrade services to your end-users and disrupt business. Remote remediation and proactive management increase uptime and systems availability, improve productivity and ultimately driving down the the cost of system maintenance and administration.
Our managed services model relies significantly on remote monitoring and remediation of client systems, and service levels may include on-site visits when required or even continuous on-site presence if combined with other support services.
By leveraging the expertise and infrastructure of IMS and implementing the comprehensive Complete Care model, our clients receive 24x7x365 monitoring of their critical servers and network devices, automatic client notifications on alarms, and proactive remediation of issues. Data captured by the monitoring systems help you plan for future IT investments and smooth out the budget vs. reactionary spending based on emergency issues.
Our Engagement Process
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.
We become an extension of your business, and true Partner. Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.
Find out more about how CompleteCare™ can help you manage your network affordably and efficiently.
To learn more fill out our contact us form or call us at (630)299.4655